And I decided never to buy an HP product again.....

It was a fine day. 4th of June 2006. I received my first laptop and second computer that day. I was very happy. It was HP's nx6110 model. I was in love with it the moment I saw it.

I began my work with the computer very enthusiastically. I was liking it more day by day, and then came the day, when I was watching a movie on it, and as I moved the laptop, the playback suddenly stopped, and the laptop hanged. I thought that it must be some problem with the software. (You must have guessed which software I am talking about). So I did the same thing again, and laptop hanged for second time in succession.

I filled the complaint, the month was Jully. No notice was taken by HP personnel. Then eventually the problem disappeared. So I was happy again, but then in the month of September, the hard disk started behaving like a lunatic. And before I could have done anything, the whole system came down crashing. It was in October that the hard disk and optical drive was replaced by HP for the first time. And guess what, they gave "Toshiba" hard disk and "Matshita" DVD Writer as a replacement.

I was angry the moment I knew about this, first thing was that the HDD did not come with the preloaded S/W and OS. Second thing, it was from Toshiba not HP and third thing, the DVD drive had problems. I will come to that later. First the Hard Disk. I had payed extra for the preloaded S/W. And as the first HDD was replaced due to manufacturing defect, it was HP's responsibility to give the new HDD with the S/W. But they did not. And no sooner than I had installed all the S/W and OS, the replaced HDD, the 'Toshiba' one, came down crashing. I was mad. I wanted to hit those people. I had complained on the very first day, but no, they said 'Toshiba' is better. So they replaced the HDD for the second time.

Meanwhile the DVD-Writer. The one that came with the system originally could write DVD-RAM disks. But this replaced one could not. It also had problems with the writing speed. With a speed of 11800KB/S, it takes some 15 minutes to write a DVD-5. Which is almost 5 minutes more than the first one took. And again the DVD-RAM problem was always there.

I contacted the HP customer care online chatting. First, I did not get any reply at all. The second time I complained about this, again, the person was not chatting well. First he took a lot of time to reply, secondly when I told him about the problem, he started saying, that I should use the bundled S/W with the laptop for best results. Hello, the bundled S/W sucks. I told him that. He said, try writing a DVD with that. I said OK. And again, the drive took 8 minutes to write 700MBs and moreover, the DVD was not created a multisession one as I had directed. So I told him for one more time that the bundled S/W sucks. Then I made a statement, "You say, use bundled S/W for best results, I want to edit photos, why don't you give me Photoshop CS2 preloaded?" He did not reply.

I then asked him about the fact that this drive could not write DVD-RAM. But he did not reply t that as well. I was so mad at him, that I logged off. This happened in the month of November-December.

Then, again as soon as everything seemed to have settled down, and only after some 15 days that I had installed opensuse 10.2 on my laptop, the 3rd HDD crashed. On the 7th of February 2007. I want to go and hit the people at HP on head with the laptop now. This is really bizarre. I mean, how many times more? I used to think that this was a good company, but not anymore. I have been using an old desktop for 6.5 years. It's HDD was replaced for the first time after 5 years and CD drive after 4 years. Maybe, it worked well because it is not made by HP. The only thing I want to say is that, it is not user's fault, or I would have had faced all the problems with the desktop as well.

What problems are there are with the laptop. Right from month one. I have never heard anything like this before. 3 HDD and 2 Optical Drive replacements in 8 months? And that too because of companies fault? I have been asking for entire piece replacement from the first month itself. But the company is reluctant. I still say, that as a goodwill, HP should look into the matter. This is all theirs fault, and it's me who is suffering from it. Not the company. I am going to try for the last time to see what do they do, but one thing for sure, I am never buying an HP product again.........

Aditya Shevade